Shipping Policy – Finz & Fragz

📦 Shipping Information

At Finz & Fragz, we take great care in packaging and shipping all live coral and livestock to ensure safe arrival and healthy condition.

🚚 Shipping Schedule

Orders are typically shipped:

  • Monday – Wednesday
  • Occasionally Thursday for priority overnight shipments only

We avoid shipping near weekends or holidays to reduce delays and protect livestock.

⏱ Shipping Methods

All live coral and fish orders are shipped via:

  • UPS Next Day Air
    or
  • FedEx Priority Overnight

Estimated arrival:

  • By 10:30 AM – 12:00 PM in most areas
  • Rural areas may arrive later

🌡 Weather & Delay Protection

We monitor:

  • Extreme heat
  • Cold weather
  • Major storms

If conditions are unsafe for livestock transit, we may delay shipment to protect your order. Customers will be notified promptly.

🪸 Coral Shipping

All corals are:

  • Carefully inspected before shipment
  • Professionally packed with insulation
  • Shipped in temperature-controlled packaging as needed

Corals are:

  • WYSIWYG (What You See Is What You Get)
    unless otherwise stated.

🐠 Fish Shipping

Fish are:

  • Observed for health and feeding response prior to shipment
  • Packed with oxygen and insulated materials

We strongly recommend acclimating all livestock slowly upon arrival.

📍 Local Pickup (Optional)

Local pickup may be available in Florida by appointment only.

Please contact us before placing your order if you wish to arrange pickup.

📬 Address Accuracy

Customers are responsible for:

  • Providing the correct shipping address
  • Ensuring someone is available to receive the package

Finz & Fragz is not responsible for losses caused by:

  • Incorrect addresses
  • Missed deliveries
  • Packages left outside after delivery

📦 Shipping Rates

Shipping rates are calculated at checkout.

Typical overnight live shipping:

  • Flat rate: $55
    depending on box size and destination.

Optional:

  • Free overnight shipping on qualifying orders over $300.

❄️ Heat Packs & Cold Packs

Heat or cold packs may be added at no extra charge when necessary based on weather conditions.

📸 DOA (Dead on Arrival) Policy

To qualify for our Live Arrival Guarantee:

Customers must:

  1. Notify us within 2 hours of delivery
  2. Provide:
    • Clear photos of livestock in original unopened bag
    • Photos of shipping label and packaging

Failure to provide photos within the required timeframe voids the guarantee.

💳 Refunds & Credits

Approved DOA claims may receive:

  • Store credit
  • Replacement
  • Refund (at our discretion)

Shipping charges are non-refundable.

⚠️ Important Notes

We are not responsible for delays caused by:

  • Carrier service interruptions
  • Weather events
  • Mechanical delays
  • Delivery exceptions outside our control

Once livestock is acclimated into your system, long-term survival becomes the responsibility of the customer.

📞 Questions?

For shipping questions or order support:

📧 Email: FinzandFragz@gmail.com
📱 Instagram: 

Thank you for supporting Finz & Fragz 🪸🐠